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Mastering Excellent Service
Elevating experiences for the finest in the Caribbean
About Us
Mastering Excellent Service
At Mastering Excellent Service, we believe in the power of Caribbean hospitality and more importantly, of our Caribbean people. Our diverse panel of experienced, contemporary professionals are dedicated to sustainable growth of the region's luxury market. We offer bespoke training and consultancy programs to help our partners energise their teams and elevate their services. Our vision is to help shape a resilient, innovative and unique tourism and hospitality industry in the Caribbean. Our mission is to inspire hospitality teams to cultivate their skills and achieve greatness. All of our projects are designed with our core values of transparency, empathy, excellence and teamwork in mind.
Rochelle Amour
Director
Rory Baugh
Director
Conroy Thompson
Consultant
Services
Food & Beverage Services
Food & Beverage operations often require strategic restructuring, stronger teamwork, and rapid problem-solving skills. We design tailored training programs and longer-term consultancies to support your property's needs and vision. In order to tailor our service, we conduct an initial assessment to help identify gaps from the guest perspective before fine-tuning a program for effective and lasting results.
Butler Service
Food & Beverage operations often require strategic restructuring, stronger teamwork, and rapid problem-solving skills. We design tailored training programs and longer-term consultancies to support your property's needs and vision. In order to tailor our service, we conduct an initial assessment to help identify gaps from the guest perspective before fine-tuning a program for effective and lasting results.
Specialised Consultancy
If your property is experiencing unprecedented demand, changing guest expectations or dissatisfied team members, we are here to help. We partner with forward thinking entities to help them expand or strengthen F&B operations; introduce butler service; elevate guest experiences across the property; boost team morale; shape a new generation of team members or integrate a new technology to improve efficiency.
Specialist Workshops
Food & Beverage operations often require strategic restructuring, stronger teamwork, and rapid problem-solving skills. We design tailored training programs and longer-term consultancies to support your property's needs and vision. In order to tailor our service, we conduct an initial assessment to help identify gaps from the guest perspective before fine-tuning a program for effective and lasting results.
Staff Referrals
If your property is experiencing unprecedented demand, changing guest expectations or dissatisfied team members, we are here to help. We partner with forward thinking entities to help them expand or strengthen F&B operations; introduce butler service; elevate guest experiences across the property; boost team morale; shape a new generation of team members or integrate a new technology to improve efficiency.
Testimonials
We continue to be the force behind excellent.
Frequently Asked Questions
Everything you need to know to know before you work with us.